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- Our Glendale, Arizona based tech firm is looking for a sharp, meticulous technical writer to join our expanding documentation team. As our new Technical Documentation Specialist, you will work directly with our software developers, product managers, and quality assurance engineers to craft clear, concise, and accurate documentation for our rapidly evolving software solutions. **Core Responsibilities** * **Development and maintenance of documentation**: Compose and revise a wide array of technical documentation, including user manuals, API guides, troubleshooting procedures, and knowledge base articles. * **Collaboration with cross-functional teams**: Actively engage with development, product, and QA teams to gather pertinent information and ensure the accuracy and completeness of documentation. * **Creation of documentation standards**: Help establish and maintain style guides and documentation standards to ensure uniformity and quality across all documentation. * **Organization and indexing of documentation**: Strategically organize and index documentation for easy searchability and accessibility. * **Analysis of documentation needs**: Assess documentation requirements based on new product features, product enhancements, and user feedback. * **Version control of documentation**: Utilize version control systems to manage changes to documentation and track revisions. * **Gather feedback on documentation**: Collect user feedback to gauge comprehension and identify areas for enhancements. * **Creation of visuals for documentation**: Produce illustrative visuals, diagrams, and flowcharts to visually depict intricate software workflows. * **Research on technology advancements**: Research new documentation tools, methods, and industry standards. * **Training for documentation contributors**: Guide technical staff and other subject-matter experts in documentation standards and approaches. **Expertise & Attributes** * A background in computer science, technical writing, or a related discipline. * Practical understanding of software development lifecycle, from design through implementation. * Excellent written and verbal communication abilities, with the capacity to elucidate complex technical concepts into clear, easily understood documentation. * A keen focus on detail and accuracy. * Mastery in technical documentation tools like MadCap Flare, Oxygen XML Editor, or similar. * Practical mastery of version control systems, particularly Git. * Proficiency in producing visuals using tools such as Adobe Illustrator, or Sketch. * Proven track record crafting documentation for SaaS products. * You probably know how to work autonomously and in tandem with cross-functional teams. **The Perks of Being Here** * Full health, dental, and vision insurance with extremely low premiums for employees. * Generous paid time off (PTO) and company holidays to ensure a healthy work-life balance. * We offer a robust 401(k) plan with immediate vesting, which helps to ensure a financially secure future. * Training resources and budgets to help ensure career growth. We focus on personal development plans for our employees! * A collaborative, supportive work environment that fosters innovation and excellence. At our location in Glendale, there is a focus on internal collaboration, too! * An opportunity to play a pivotal role in our organization. You will contribute greatly to our product. Our company encourages individual impact. Become part of our amazing team!Glendale, AZOn-siteFull-time & Contractor$70,000 - $90,000 per yearTechnical & Web Content26 days ago