Our growing software company in Virginia Beach seeks a meticulous and adaptable Technical Writer to create clear and concise documentation for our diverse product suite. This is not your average tech writing role; we need someone who can transform intricate code and engineering jargon into easily digestible user guides, API references, and troubleshooting materials for both technical and non-technical audiences. You'll work closely with our development, product, and customer support teams to understand the nuances of our offerings and ensure that our documentation remains accurate, up-to-date, and user-friendly.
Primary Focus
- Producing detailed API documentation with code examples, ensuring ease of integration for our developer community.
- Developing comprehensive user manuals and FAQs for our software products, catering to various skill levels.
- Maintaining and updating existing documentation, incorporating new features and bug fixes.
- Creating internal knowledge base articles to empower our customer support team.
- Contributing to the design and structure of our documentation portal.
Core Tasks
- Conducting thorough research on our software products and underlying technologies.
- Collaborating with engineers and product managers to gather information and validate technical details.
- Writing, editing, and proofreading technical documentation to meet quality standards.
- Creating diagrams, illustrations, and screen captures to enhance understanding.
- Managing documentation projects, tracking progress, and meeting deadlines.
Academic Background and Expertise
- A bachelor's degree in technical communication, computer science, or a related field is preferable.
- Practical knowledge with technical writing principles and documentation methodologies.
- Hands-on expertise with API documentation tools (e.g., Swagger, Postman).
- A track record of writing clear, concise, and accurate technical documentation.
- Excellent written and verbal communication skills.
Desirable Attributes
- An aptitude for understanding complex software systems.
- Capacity to collaborate effectively with cross-functional teams.
- Dedication to detail and commitment to quality.
- Capacity to work independently and manage multiple projects.
- Familiarity with Agile development processes.
Benefits We Offer As a valued member of our team, you'll receive a competitive salary commensurate with your experience, alongside a comprehensive benefits package that includes:
- Premium health, dental, and vision insurance to care for you and your loved ones.
- Generous paid time off, including vacation, sick leave, and holidays to promote work-life harmony.
- A 401(k) retirement plan with company match to support your financial goals.
- Professional development opportunities to continue expanding your knowledge and expertise.
- A modern, collaborative workspace with flexible work arrangements (hybrid on-site) to accommodate your lifestyle.
We also foster a supportive and inclusive work culture where innovation is encouraged and contributions are recognized. As a growing company nestled in the coastal charm of Virginia Beach, we're proud to offer the opportunity to work on impactful projects while enjoying a relaxed and vibrant community.