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- We are searching for a detail-oriented Technical Documentation Specialist to join our expanding team in Memphis. In this crucial role, you will transform intricate technical details into clear, concise, and user-friendly documentation. Your work will directly empower our customers and internal teams, fostering greater understanding and efficient product utilization. **Essential Responsibilities** * Develop and maintain comprehensive documentation for our software products, including user manuals, API references, and troubleshooting guides. * Collaborate closely with software engineers, product managers, and support staff to gain an in-depth understanding of product features and functionalities. * Write, edit, and proofread technical content, ensuring accuracy, clarity, and consistency in both language and style. * Create diagrams, flowcharts, and other visual aids to complement written explanations and enhance user comprehension. * Manage the documentation repository, maintaining version control and ensuring easy access to all relevant materials. * Gather feedback from users and internal stakeholders to identify areas for improvement in existing documentation. * Stay up-to-date with industry best practices and emerging trends in technical communication. * Participate in product design reviews to provide early input on documentation requirements. * Adapt writing style to suit various audiences, including end-users, developers, and system administrators. * Contribute to the development and maintenance of our corporate style guide. **Necessary Professional Attributes** * Proven history in a technical writing or related role, specifically focusing on software documentation. * A grasp of software development lifecycles and methodologies (Agile, Scrum, etc.). * Exceptional writing, editing, and proofreading abilities, with a strong attention to detail. * Experience with documentation tools and technologies, such as Confluence, MadCap Flare, or similar platforms. * Proficiency in creating visuals, including diagrams, flowcharts, and screenshots, using tools like Visio or similar. * Strong collaboration and communication skills, with the ability to work effectively with cross-functional teams. * The skill to quickly learn and understand complex technical concepts and translate them into simple, accessible language. * Experience managing documentation repositories and version control systems. * The knack for prioritizing and managing multiple projects simultaneously, meeting deadlines effectively. * A commitment to producing high-quality documentation that meets the needs of our users. **Rewards and Growth at Our Firm** We believe that a supportive and empowering environment fosters innovation and growth. We want to recognize our employees' hard work. Our staff enjoy: * Competitive salary and comprehensive health benefits package. * Generous paid time off, including vacation, sick leave, and holidays. * Opportunities for professional development and training. * A collaborative and supportive work environment where your contributions are valued. * Flexible work arrangements, including remote work options. * Employee assistance programs, for maintaining wellbeing and stability in life * Opportunities for career advancement within the company. * A modern and comfortable office space with state-of-the-art equipment. If you're a talented technical communicator eager to make an impact, we encourage you to apply! Come help us make complex technology easy to understand.Memphis, TNRemote/HybridFull-time$60,000 - $80,000 per yearTechnical Documentation15 days ago