2 jobs found
- We're a rapidly expanding cybersecurity firm headquartered in Chandler, Arizona, seeking a highly skilled Technical Content Specialist to bridge the gap between our complex technological solutions and our diverse audience. Our documentation needs are outpacing our current resources, and we need someone with the experience to manage a complete technical content ecosystem, ensuring our products are easily understood by everyone, from end-users to enterprise-level clients. **Key Responsibilities:** * **Content Orchestration**: Spearhead the strategic development and implementation of a streamlined content strategy, ensuring all materials are cohesive, accurate, and accessible. This encompasses everything from API documentation to user manuals. * **Tech Deep-Dive**: Collaborate with our team of engineers, product managers, and cybersecurity experts to gain an intimate understanding of our technological offerings. Translate complex concepts into clear, concise, and easily digestible language suitable for both technical and non-technical audiences. * **Platform Management**: Maintain and enhance our existing documentation platforms, including our knowledge base, FAQ sections, and interactive tutorials. Evaluate and recommend new technologies to improve content delivery and user experience. * **SEO Augmentation**: Work alongside our marketing and SEO teams to implement keyword research and on-page optimization. Apply structured data to ensure optimal search visibility for our content library. * **Analytics & Measurement**: Establish and monitor key performance indicators (KPIs) to assess content effectiveness and identify opportunities for enhancement. Deliver periodic reports on content usage and engagement metrics. * **Content Refresh & Modernization**: Regularly audit and update existing content to ensure accuracy and relevance. Retire deprecated content and introduce modern content formats to better suit user preferences. **Core Qualifications:** * Academic grounding in technical communications, English, journalism, or a similar field. * A proven background in technical writing within a fast-paced technological environment, preferably within the cybersecurity industry. * Extensive knowledge of documentation tools and content management systems (CMS). Familiarity with tools such as MadCap Flare, Confluence, or similar platforms is highly desirable. * Exceptional writing, editing, and proofreading capabilities. A rigorous commitment to detail and accuracy is paramount. * Comprehensive insight into SEO best practices for content development and search engine optimization. * Exceptional interpersonal and communication prowess to foster collaboration with stakeholders from various departments. **Benefits & Perks** * Competitive Compensation: Commensurate with background and practical know-how. * Comprehensive Health Plans: Multiple plan options for you and your dependents, commencing on day one. * Generous PTO: Inclusive vacation, sick days, and company holidays to ensure work-life equilibrium. * Professional Growth: Opportunities for training, certifications, and career progression within a dynamic organization. * Cutting-Edge Atmosphere: Work at the forefront of cybersecurity technology, influencing industry evolution and thought leadership. * Modern Headquarters: Our Chandler headquarters features on-site amenities and a collaborative work environment. Easy access to local lunch spots and Tempe Town Lake. * Employee Assistance Program: Confidential assistance to support your physical, mental, and fiscal well-being. If you’re a technical communications professional keen on driving technological awareness through lucid and insightful content, we encourage you to connect! Let’s fortify the global cybersecurity posture – one expertly written document at a time.Chandler, AZOn-siteFull-Time$70,000 - $95,000 per yearTechnical Content10 days ago
- We are seeking a diligent and experienced Technical Writer to join our growing team in Chandler, Arizona. This is a remote opportunity, where you will play a critical role in documenting our sophisticated software solutions and ensuring our clients have the resources they need to maximize their use of our products. If you possess a passion for technical writing, excellent communication abilities, and the capacity to thrive in a dynamic environment, we would love to hear from you. **Core Responsibilities** * Produce and maintain comprehensive technical documentation, including user manuals, API documentation, and knowledge base articles. * Collaborate with product managers, software engineers, and support staff to deeply comprehend product functionality and technical intricacies. * Transform complex technical concepts into lucid, easily digestible content for a diverse audience. * Edit and proofread documentation to guarantee accuracy, clarity, and adherence to established style guides. * Contribute to the development and implementation of documentation standards and best practices. * Maintain the documentation repository, ensuring proper version control and content management. * Stay abreast of industry trends and emerging technologies to ensure documentation remains current and relevant. * Address user feedback on documentation and integrate necessary improvements. **Required Expertise** * A history of crafting and maintaining API documentation. * Experience collaborating with software development teams. * Ability to grasp multifaceted technical concepts and translate them into user-friendly guides. * Superior written and verbal communication capabilities. * Expertise in utilizing documentation tools and content management systems. * A firm grasp of documentation methodologies and industry best practices. * A Bachelor's degree in Technical Writing, Computer Science, or a related domain, or equivalent working experience. * A detail-oriented approach and a devotion to providing high-quality content. **Our Benefits Package** * Competitive base compensation and lucrative bonus opportunities. * Complete benefits package, encompassing medical, dental, and vision coverage. * A company-sponsored 401(k) plan with matching contributions. * Generous paid time off, encompassing holidays, vacation, and sick days. * Opportunities for professional advancement and continued learning. * A positive and collaborative work atmosphere. * Remote work setting with flexible hours. **Life at Our Company** We are an agile and forward-thinking software company based in Chandler, Arizona. We are dedicated to creating cutting-edge solutions that enable our clients to flourish in the digital era. We encourage creativity, teamwork, and a customer-centric attitude in our workplace. Our employees benefit from a variety of professional development opportunities, comprehensive benefits, and a lively company culture. We recognize the significance of work-life harmony and strive to foster an inclusive and encouraging atmosphere for all team members. Come join us in revolutionizing software and creating a substantial influence!Chandler, AZRemoteFull-time$70,000 - $90,000 per yearTechnical Writing & Content Marketing20 days ago