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- Our forward-thinking company seeks a versatile and detail-oriented Technical Copywriter in the vibrant city of Boston, MA. This hybrid role is tailor-made for someone passionate about bridging the gap between complex technical information and clear, concise copy. **The Heart of the Matter: Your Contributions** As our Technical Copywriter, your core objective will revolve around creating documentation and copy that empowers our users and internal teams. You will be: 1. **Translating Complexity:** Deconstructing intricate technical concepts into user-friendly guides, FAQs, and knowledge-based articles. Your ability to clarify dense information is essential. 2. **Writing Product Tutorials:** Crafting step-by-step product tutorials that enhance user adoption and understanding. Expect to get "hands-on" with our software and systems to become an expert. 3. **Collaboration with SMEs:** Engaging and working closely with subject matter experts (SMEs) to acquire information and ensure accuracy of all documentation. 4. **Content Editing & Review:** Refining, proofreading, and maintaining a high standard of quality across all technical documentation. 5. **Enhancing UI Text**: Suggesting improvements to user interface (UI) text and descriptions to improve user experience and reduce support inquiries. Your language choices matter. 6. **Creating Release Notes**: Formulating well-written release notes that are understandable by both technical and non-technical audiences. **Necessary Ingredients: Skills and Background** * **Background**: A vocational history that includes experience as a Technical Writer, Technical Copywriter, or related field. We require at least 3-5 years dedicated to creating technical copy and documentation. * **Academic Credentials:** A bachelor's degree or equivalent professional experience in a technical field, communications, or related field is highly desirable. * **Software Prowess**: Proficiency in documentation tools (e.g., MadCap Flare, Adobe RoboHelp, or similar). Aptitude with project management software (Jira, Asana, etc.) is also crucial. * **Exceptional Communication Skills**: Excellent written and verbal communication skills. Your capability to simplify complex topics will be vital. * **Technical Expertise:** A robust understanding of software development lifecycles, API documentation, and SDLCs. * **Detail-Oriented Ethos**: An unwavering attention to detail, with the capacity to spot and fix even the most subtle errors. * **Portfolio**: Please provide samples of your previous technical documentation, copywriting and articles. **Life with Us: Rewards and Culture** * **Comprehensive Benefits:** Access to healthcare, vision, and dental plans, designed to keep you healthy and secure. * **Paid Time Off:** Generous PTO and paid holidays to recharge and spend quality time with friends and family. * **Professional Growth**: Ongoing training and professional development opportunities, empowering you to expand your horizons. * **Community Focus:** Join volunteer opportunities that enrich the Boston community. We focus our efforts on local tech education. * **Innovative Environment**: Join a cutting-edge, innovation-centered culture where your creativity is encouraged and celebrated. * **Hybrid Work Arrangement:** The flexibility of a hybrid role blending both on-site and remote work in the Boston area. Be prepared to work on site 2-3 days a week. **Why This Role Matters** Your expertise will be instrumental in ensuring our customers and teams get the knowledge and clarity they need, right when they need it. You'll join a company with a growing global presence with many paths to progress your career as we rapidly scale. By clearly communicating and simplifying our products, you will enhance our customers' user experience and our company's credibility. Join us and turn technical jargon into the language of innovation and understanding.Boston, MAHybridContractor$60,000 - $80,000 per yearTechnical & Copywriting10 days ago